Family

Immunisations, Child Health, Adolescent Health, Womens Health, Mens Health, Mental Health, DVA Health Assessments

Ancillary

Ear Irrigation, Lung Function Testing/Spirometry, IV Infusions, ECG’s, WorkCover, Telehealth Appointments...

Skin

Skin Cancer Excision, including Flap Repairs, Skin Cancer Education, Cryotherapy ,Dermatology (Acne, Rosacea, Rashes, Psoriasis)
  • General Practice Services
  • Allergies
  • Antenatal
  • Asthma Management
  • Children's Health
  • Childhood/Adult Immunisations
  • Chronic Disease Management
  • Contraception
  • Uber Medicals*
  • Driving Assessments*
  • ECG and Spirometry
  • Family Planning
  • Health Plans
  • Health Checks
  • Injury Management
  • Medical Assessments*
  • Medico Legal Reports*
  • Wound Care*
  • Men's Health
  • Mental Health
  • Minor Surgical Procedures*
  • On Site Pathology
  • Pap Smear
  • Travel Advice & Travel Vaccinations*
  • Weight Loss
  • Women's Health
  • WorkCover*

As a bulk billing practice, we offer bulk billing to all patients with a valid Medicare card for all Medicare eligible procedures. This means no out of pocket costs for most general consultations.

* These services may incur an out of pocket fee.

ARE YOU HAVING AN EMERGENCY?

To be seen by a Doctor outside our opening hours please call the National Home Doctor Service on 137425 for a bulk billed home visit. In case of an emergency please call 000.

Patient Privacy

This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act.

To obtain a copy of our Privacy Policy please click on the box below.

 

Your medical records are private and confidential, and only available to authorized members of staff. If you wish to obtain a copy please ask.

All information at Nova Health Collective is managed in accordance with the National Privacy Principles of the Privacy Act
Appointments and Waiting Times Help us Help you
  • You are required to present your Medicare card to receive Medicare benefits at each appointment.
  • We sometimes run a little late and understand this can be frustrating for you, but it is also stressful for our staff and Doctors. Please be aware that appointments are scheduled 10-15 minutes apart and emergencies are given priority. Check with reception if we appear to be running late.
  • Interpreters are available if required
  • Extended appointment times are available upon request.
  • Please inform reception if your appointment pertains to minor surgery, medicals, Workcover, pap screening or test results.
  • Walk ins most welcome.
Feedback and Complaints

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.

       Please:
       Phone: 07 5519 4344
       Use the suggestion box at our Practice

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au
PO BOX 13281
George Street
Brisbane 4003

Recall and Reminder System

Committed to preventative care, your doctor will seek your permission to be included on our reminder system.

Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.

If you do not want to be part of this scheme, please let your doctor or reception know.


My Health record is a secure online summary of your health information.

Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.

This practice can now upload a health summary from your records to your My Health Record.

For further information visit www.myhealthrecord.gov.au